Return & Exchange Policy
💖 Return & Exchange Policy
Your satisfaction means everything to us. If something is not quite right with your order, we’re here to help.
1. 🕒 Return Period
You may request a return within 14 days of receiving your order.
2. 🚨 Damaged / Wrong Item Received
If your item arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery. We will resolve it right away by covering all replacement and shipping costs.
3. 📦 General Return Conditions
To be eligible for a return, the item must be:
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Unused and in the same condition that you received it.
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In its original packaging with all tags attached.
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Fit for resale.
Used, altered, or damaged items (outside of initial transit damage) may not be eligible for a refund.
4. ✍ Personalized Products
Custom-made, engraved, or name-personalized items are considered final sale. They are only eligible for exchange or a full refund in cases of production errors or damage, due to their customized and non-resalable nature.
5. 🚚 Shipping Costs
Return shipping responsibility varies depending on the situation:
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Our Fault: If the issue is from our side (damaged/wrong item, production error), all shipping costs are covered by us.
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Customer Choice: For returns based on change of mind or choosing the wrong size/color, the return shipping costs are the responsibility of the customer.
6. 🔄 How to Initiate a Return
To start a return or exchange, please follow these steps:
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Send an email to support@creativexty.com with your order number and the reason for the return/exchange.
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We will respond within 1-2 business days with detailed instructions and the return shipping address.
7. 💰 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days