FAQ – Frequently Asked Questions

Q: Are your products hypoallergenic?

A: Product materials may vary by item. Please review the material details listed on each product page before placing your order. If you have sensitive skin or allergies, we recommend checking the product description carefully and contacting us before purchasing.

Q: How long does it take to prepare my order?

A: Orders are usually processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, high-demand periods, supplier delays, or carrier-related disruptions.

Q: How long does shipping take?

A: Estimated delivery time to the United States is typically 6–15 business days after the order has been processed and shipped. Delivery times are estimates and may vary depending on the destination, carrier performance, customs processing, weather conditions, holidays, or other circumstances outside our control. Please see our Shipping Policy for more details.

Q: What is your general return period?

A: Customers may request a return within 14 days of delivery. To be eligible for a return, the item must be unused, unworn, undamaged, and in its original packaging. Return requests are reviewed according to our Refund and Return Policy.

Q: Can personalized or custom-made items be returned?

A: Personalized or custom-made items are created specifically for each customer and may not be eligible for return due to change of mind, incorrect customer-provided information, or personal preference. However, if a personalized or custom-made item arrives damaged, defective, incorrect, or significantly different from the approved design details, please contact us within 14 days of delivery with photos of the item and packaging. We will review the issue and offer a suitable solution.

Q: How can I request a return?

A: You can contact us at support@creativexty.com with your order number and the reason for your return request. You may also sign in to your customer account at https://account.creativexty.com to view your order and request a return, when available.

Q: What payment methods do you accept?

A: We accept major credit cards and other available payment methods displayed at checkout, such as PayPal, Shop Pay, and Google Pay where available. All available payment options are shown securely during checkout.

Q: How can I contact you?

A: You can reach us at support@creativexty.com. We usually respond within 1–2 business days.