FAQ – Frequently Asked Questions

Q: Are your products hypoallergenic?
A: Yes. Our jewelry is selected from nickel-free, lead-free, and skin-friendly materials, suitable for sensitive skin.

Q: How long does it take to prepare my order?
A: Most orders are prepared and shipped within 1–2 business days.

Q: How long does shipping take?
A: US orders arrive within 3–8 days, international orders within 5–15 days. (See Shipping Policy for customs details.)

Q: What is your general return period?
A: You may request a return within 14 days of receiving your order. The item must be unused and in its original condition.

Q: Can personalized items be returned?
A: Personalized items are considered final sale and can only be exchanged or refunded if there is a production error or damage upon arrival.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Stripe secure payments. All transactions are encrypted.

Q: How can I contact you?
A: You can reach us anytime at support@creativexty.com.